Account and data

Delete your Nuansa account

Effective date: 28 September 2026

You can delete your Nuansa account and its associated data inside the app, or request deletion by email.

App: Nuansa
Developer and publisher: Strapplai (Şafak Türk)

Delete your account in the app

Open Nuansa and go to the Settings tab.
Scroll to the bottom of the page and select Delete account.
Enter the confirmation word shown in the app.
Select Delete my account to confirm.

Data that is deleted

Your profile and preferences.
Your analyses and reply suggestions.
Your saved people.
Your writing-style profile (Voice Profile).
Your content reports and report notes.
Your credit and subscription records held by Strapplai.
Your uploaded image and audio files.
Your authentication account (Supabase Auth).

Raw images and audio are already deleted from our storage immediately after analysis, with a maximum retention of 30 minutes.

Data that is retained

Diagnostic and usage data linked to a pseudonymous user ID: server logs, crash and error reports, and product usage events without message content (including an "account deleted" event sent at the time of deletion). We and our providers keep this data for a limited period and then delete it.
Purchase records that Apple, Google Play and RevenueCat must retain to meet their legal retention obligations, for the periods required by those obligations.

In-app deletion takes effect immediately and cannot be undone.

Cancel your subscription separately

Deleting your account does not cancel your subscription. Cancel it in the store you purchased from: on iOS in Settings › Apple Account › Subscriptions (or apps.apple.com/account/subscriptions), on Android through Google Play. Payments are handled by the store (Apple In-App Purchase or Google Play Billing) and subscriptions are managed by RevenueCat; Strapplai does not receive your card details.

Alternatively, request deletion by email

Send an account deletion request from the email address registered to your Nuansa account to support@strapplai.com. Use “Account deletion” or “hesap silme” as the subject and state that you want your Nuansa account and associated data deleted.

We process your email request within 30 days and send a confirmation email once deletion is complete. The same deletion scope and retention exceptions described above apply.

For more information about how data is handled, read our Privacy Policy.